Terms of service

1. The service

EverFlow Automations designs, configures, and operates AI automation systems for businesses. Work can include an AI assistant, knowledge base configuration, booking and CRM integrations, SMS and email workflows, voice reception, and custom workflow automation. The scope for each client is stated in writing before implementation begins.

AI systems can make mistakes. An assistant may misunderstand a request, fail to retrieve an answer, or be unable to complete an action. The system is configured to disclose that it is AI, to avoid inventing prices, availability, and policies, and to escalate when unsure. Clients are responsible for reviewing test conversations before activation and for the instructions and knowledge they approve.

2. Accounts and access

• You must provide accurate account information and keep credentials confidential.
• You are responsible for activity under your account and for the people you invite.
• Access is granted to the client business only. Workspaces are isolated and must not be used to access another client's data.
• Notify us immediately if you suspect unauthorized access.

3. Client responsibilities

• Use the service lawfully and only for purposes the business is authorized to pursue.
• Make sure the information and knowledge you upload is accurate and that you have the right to use it.
• Obtain any consent required before sending automated calls, texts, or emails, and honor opt-outs applicable in your jurisdiction.
• Do not use the service for regulated advice, emergency response, or high-risk decisions without an appropriate human review process.
• Do not use the service to send spam, harass people, mislead customers, or violate another person's privacy.

4. Fees and payment

The published plans are Starter at $60 per month with a $40 one-time setup fee, Professional at $115 per month with a $50 one-time setup fee, and Premium at $150 per month with a $75 one-time setup fee. Checkout is processed by Stripe. The setup fee is charged with the first payment, and the monthly fee renews automatically until cancelled. Amounts are in USD and exclusive of applicable taxes. Phone, messaging, AI usage, and similar third-party costs are separate unless a written proposal says otherwise.

Access requires an active paid subscription. If a payment fails or a subscription is cancelled, the workspace may be locked until billing is restored. Late undisputed invoices may result in suspension after notice.

5. Client data

The client owns its business data and customer records. The client grants EverFlow Automations the right to process that data to provide the service. Our privacy policy explains how information is handled. Client data is not used to train AI models.

6. Intellectual property

EverFlow Automations owns the platform, internal tooling, templates, and reusable components. The client owns its content, data, and brand assets. Configuration and knowledge created specifically for the client may be exported on request while the account is active.

7. Third-party services

The service depends on third-party providers for AI inference, telephony, messaging, email, hosting, database, and CRM functions. Outages, policy changes, or price changes from those providers can affect the service. We will make reasonable efforts to notify clients of material changes and to provide alternatives.

8. Availability and support

We aim to keep the platform available, but we do not promise uninterrupted service. Support is provided through the contact channels agreed in the proposal. Monthly plans include ongoing maintenance, support, and optimization as described in the package or proposal.

9. Acceptable use

We may suspend or terminate access for abuse, unlawful use, non-payment, attempts to access another client's data, or activity that puts the platform or another person at risk.

10. Disclaimers

The service is provided on an "as available" basis. To the extent permitted by law, we exclude implied warranties not expressly stated in a signed agreement. We do not guarantee specific revenue, lead volume, conversion rates, or time savings before a system is live. Measured results after launch depend on the client's market, operations, and use of the system.

11. Limitation of liability

To the extent permitted by law, neither party is liable for indirect, incidental, special, or consequential damages, or for lost profits or data. Our aggregate liability for a claim relating to the service is limited to the amounts paid by the client to EverFlow Automations in the 12 months before the claim. This does not limit liability that cannot legally be limited.

12. Termination

Monthly plans can be cancelled before the next renewal. Either party may terminate for material breach that is not cured within 14 days of written notice. On termination, access ends at the close of the paid period, and client data can be exported or deleted on written request within 30 days.

13. Governing law

These terms are governed by the laws of the jurisdiction in which EverFlow Automations is registered, without regard to conflict of law rules. Any mandatory consumer protections in your location continue to apply.

14. Changes

We may update these terms. The date at the top of the page shows the latest version. Material changes will be communicated to account holders before they apply.

15. Contact

Questions about these terms are handled under your service agreement.