Refund policy

EverFlow offers Starter ($60/month plus $40 setup), Professional ($115/month plus $50 setup), and Premium ($150/month plus $75 setup). Checkout and recurring billing are handled by Stripe.

Setup fees

• If you cancel before implementation work begins, the setup fee is refunded in full.
• If implementation has started, the setup fee is not refundable for work already performed. Where a project is cancelled part way through, we will document the work completed and refund any unused portion at our reasonable discretion.
• If we cannot deliver the agreed scope and do not correct it within a reasonable period, you may cancel for a refund of fees paid for the undelivered portion.

Monthly plans

• Monthly fees are billed in advance for the coming month through Stripe.
• You can cancel before the next renewal date. Access continues until the end of the paid period.
• We do not provide partial refunds for a month that has already started, except where required by law.
• If you cancel, your workspace remains available for export for 30 days unless you ask us to delete it sooner.

Third-party usage costs

Telephony, messaging, AI model, and similar provider costs are passed through only when the proposal lists them. Amounts already incurred with a third-party provider are not refundable once the provider has charged them.

How to request a refund

Refund requests must come from the email address on the account through the billing controls in your workspace, with the invoice number and the reason. We will confirm receipt and respond within 10 business days. Approved refunds are returned to the original payment method, usually within 5 to 10 business days after approval.

Chargebacks

If you believe a charge is wrong, contact us first so we can review it. Raising a chargeback without contacting us may delay resolution and can result in suspension while it is investigated.

Statutory rights

Nothing in this policy limits rights you have under applicable consumer protection law. If you are a consumer in a jurisdiction with a statutory cancellation right, that right applies.

Changes

We may update this policy. The date at the top of the page shows the latest version. The policy in effect at the time of a purchase applies to that purchase.